Return Policy

Because Aurelle fulfills orders through personal inquiry (not automated checkout), returns are handled case by case with care.

Eligibility

Unopened products in original packaging may be eligible for return or exchange within 7 days of delivery, subject to confirmation with our team.

How to request

Contact us via phone, Messenger, Viber, Telegram, or the contact form with your order details and photos if relevant.

Non-returnable

Opened cosmetics, used skincare, and personal-care items that have been unsealed generally cannot be returned for hygiene reasons.

Contact us for assistance.